Americas & Asia Pacific

If you are located in the Americas or Asia-Pacific regions, please send questions to surveysupport@aonhewitt.com or call our team directly at +1.800.441.3078.

Europe, Middle East & Africa

If you are located in Europe, the Middle East or Africa, please send questions to surveysupport@aonhewitt.com or call our team directly at +44 (0) 207.086.9210.

 

How can I retrieve my username and password?

To reset your password for the Radford Network, please click here. You will be asked to enter your username for the Radford Network, which is your corporate email address.

How can I view and change my access settings?

For information on your personal Radford Network access settings, including the surveys you have access to, the countries you have access to, and the submission materials you have access to, log in to the My Account section of the Radford Network.

The ability to add users, remove users or modify user access settings on the Radford Network is limited to colleagues at your company designated as Network Primary, Survey Primary, or Renewal Primary contacts. To connect with these contacts, please click the link above.

How can I check on my account status?

For information on your account status, including the surveys you participate in, your data submission due dates, your data submission status, your payment status, and your Radford points of contact, log in to the My Account section of the Radford Network.

Who can I talk to about my survey input?

Every survey client at Radford is partnered with a dedicated Survey Consultant to guide you through the survey submission process. To contact your Survey Consultant, log on to the Radford Network and click on "Input" on the home page. There, you'll find contact information for your Survey Consultant.

If you need additional submission support, including internal data collection, data clean-up and job matching, our Survey Input Services team can help. To learn more, please click here.

Who can I talk to about my survey renewal?

To check-in on the status of your annual survey renewal, please connect with your company’s Renewal Manager. If you do not know who your Renewal Manager is, please email renew@radford.com.

How can I upgrade my survey participation?

To upgrade your existing survey participation level, or add additional surveys, please connect with your company’s Sales Manager. If you do not know who your Sales Manager is, please email sales@radford.com.

Who can I talk to about invoice and payment questions?

For all payment-related issues, including your payment status, requesting invoice copies, billing information updates, PO numbers, W9 information or vendor forms, please email invoices@radford.com.

 

McLagan Client Portal Password Support

For general questions about McLagan Client Portal access, please contact your relationship manager. If you do not know your relationship manager or require technical support, please email technicalsupport@mclagan.com.

Lost User ID or Password

To retrieve a lost user ID and / or password, please click here.

Login Tips

When you log in to the McLagan Client Portal, it may be helpful to note the following:

  • Passwords are case sensitive.
  • Some internet browsers may not allow you to copy and paste your username and / or password into the log in fields.
  • If you saved your previous McLagan Client Portal password in to your browser, you may need to open a new browser session to clear/reset the browser so that it accepts a new password. For Internet Explorer users, go to the File menu and select New Session. Then navigate to mclagan.aon.com and click the McLagan Client Portal Login link. When the log in page opens, enter your new user ID and password and check the box "Remember my password."

McLaganLive Support

For general questions about McLaganLive Portal access, please contact your relationship manager. If you do not know your relationship manager or require technical support, please email ml@aon.com.

Lost User ID or Password

To retrieve a lost user ID and / or password, please click here.

Login Tips

When you log in to the McLaganLive, it may be helpful to note the following:

  • Passwords are case sensitive.
  • Some internet browsers may not allow you to copy and paste your username and / or password into the log in fields.
  • If you saved your previous McLaganLive password in to your browser, you may need to open a new browser session to clear/reset the browser so that it accepts a new password. For Internet Explorer users, go to the File menu and select New Session. Then navigate ml.aon.com. When the log in page opens, enter your new user ID and password and check the box "Remember my password."

Survey Support

For general questions about McLagan surveys, please contact your relationship manager or your local office.